{"id":36610,"date":"2024-10-03T14:56:47","date_gmt":"2024-10-03T18:56:47","guid":{"rendered":"https:\/\/www.ccc.ca\/?page_id=36610"},"modified":"2024-10-09T10:49:29","modified_gmt":"2024-10-09T14:49:29","slug":"canadian-commercial-corporation-ccc-accessibility-plan","status":"publish","type":"page","link":"https:\/\/www.ccc.ca\/en\/accessibility\/canadian-commercial-corporation-ccc-accessibility-plan\/","title":{"rendered":"Canadian Commercial Corporation (CCC) Accessibility Plan"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"36610\" class=\"elementor elementor-36610\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-30661e5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"30661e5\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3f9a0f6\" data-id=\"3f9a0f6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5e44942 elementor-widget elementor-widget-text-editor\" data-id=\"5e44942\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2><strong style=\"color: var( --e-global-color-text ); font-size: 16px;\">Effective 31 December 2022<\/strong><\/h2>\nThis version of this document conforms to all applicable EN 301 549, WCAG 2.0\/WCAG 2.1 Level A and Level AA guidelines for accessible digital documents. We always strive for plain language; however, we provide a simplified summary upon request because we cannot always write about policy and regulations in simple language without losing critical meaning. For alternative formats, please contact CCC at info@ccc.ca or +1.613.996.0034\n<h2 id=\"acc-plan-toc\">Table of Contents<\/h2>\n<ul style=\"list-style-type: none; margin: 0;\">\n    <li><a href=\"#_Toc121932206\">General<\/a>\n        <ul style=\"list-style-type: none; margin: 0;\">\n            <li><a href=\"#_Toc121932207\">Contact<\/a><\/li>\n        <\/ul>\n    <\/li>\n    <li><a href=\"#_Toc121932208\">Feedback process<\/a><\/li>\n    <li><a href=\"#_Toc121932209\">Accessibility statement<\/a><\/li>\n    <li><a href=\"#_Toc121932210\">Leads for the 7 pillars<\/a><\/li>\n    <li><a href=\"#_Toc121932211\">Employment<\/a>\n        <ul style=\"list-style-type: none; margin: 0;\">\n            <li><a href=\"#_Toc121932212\">Commitment<\/a><\/li>\n            <li><a href=\"#_Toc121932213\">Recruitment<\/a><\/li>\n            <li><a href=\"#_Toc121932214\">Barriers, issues, and actions for this pillar<\/a><\/li>\n        <\/ul>\n    <\/li>\n    <li><a href=\"#_Toc121932215\">Built environment<\/a>\n        <ul style=\"list-style-type: none; margin: 0;\">\n            <li><a href=\"#_Toc121932216\">Commitment<\/a><\/li>\n            <li><a href=\"#_Toc121932217\">Barriers, issues, and actions for this pillar<\/a><\/li>\n        <\/ul>\n    <\/li>\n    <li><a href=\"#_Toc121932218\">Information and communication technologies (\u201cICT\u201d)<\/a>\n        <ul style=\"list-style-type: none; margin: 0;\">\n            <li><a href=\"#_Toc121932219\">Commitment<\/a><\/li>\n            <li><a href=\"#_Toc121932220\">Barriers, issues, and actions for this pillar<\/a><\/li>\n        <\/ul>\n    <\/li>\n    <li><a href=\"#_Toc121932221\">Communication, other than ICT<\/a>\n        <ul style=\"list-style-type: none; margin: 0;\">\n            <li><a href=\"#_Toc121932222\">Commitment<\/a><\/li>\n            <li><a href=\"#_Toc121932223\">Feedback<\/a><\/li>\n            <li><a href=\"#_Toc121932224\">Barriers, issues, and actions for this pillar<\/a><\/li>\n        <\/ul>\n    <\/li>\n    <li><a href=\"#_Toc121932225\">Procurement of goods, services, and facilities<\/a>\n        <ul style=\"list-style-type: none; margin: 0;\">\n            <li><a href=\"#_Toc121932226\">Commitment<\/a><\/li>\n            <li><a href=\"#_Toc121932227\">Barriers, issues, and actions for this pillar<\/a><\/li>\n        <\/ul>\n    <\/li>\n    <li><a href=\"#_Toc121932228\">Design and delivery of programs and services<\/a>\n        <ul style=\"list-style-type: none; margin: 0;\">\n            <li><a href=\"#_Toc121932229\">Commitment<\/a><\/li>\n            <li><a href=\"#_Toc121932230\">Barriers, issues, and actions for this pillar<\/a><\/li>\n        <\/ul>\n    <\/li>\n    <li><a href=\"#_Toc121932231\">Transportation<\/a>\n        <ul style=\"list-style-type: none; margin: 0;\">    \n            <li><a href=\"#_Toc121932232\">Commitment<\/a><\/li>\n        <\/ul>\n    <\/li>\n    <li><a href=\"#_Toc121932233\">Consultations<\/a>\n        <ul style=\"list-style-type: none; margin: 0;\">\n            <li><a href=\"#_Toc121932234\">Workforce consultation<\/a><\/li>\n            <li><a href=\"#_Toc121932235\">Client consultation<\/a><\/li>\n        <\/ul>\n    <\/li>\n    <li><a href=\"#_Toc121932236\">Training<\/a><\/li>\n    <li><a href=\"#_Toc121932237\">Glossary<\/a>\n            <ul style=\"list-style-type: none; margin: 0;\">\n            <li><a href=\"#_Toc121932238\">Accessible Canada Act (Section 2)<\/a><\/li>\n            <li><a href=\"#_Toc121932239\">Canadian Human Rights Act (Section 25)<\/a><\/li>\n            <li><a href=\"#_Toc121932240\">Employment Equity Act (Section 3)<\/a><\/li>\n            <li><a href=\"#_Toc121932241\">Canadian Charter of Rights and Freedoms<\/a><\/li>\n            <li><a href=\"#_Toc121932242\">United Nations Convention on the Rights of Persons with Disabilities<\/a><\/li>\n        <\/ul>\n    <\/li>\n<\/ul>\n\n\n<h2><a name=\"_Toc121932206\"><\/a>General<\/h2>\nThis Accessibility Plan (\u201cPlan\u201d) outlines the strategy of Canadian Commercial Corporation (CCC) for preventing and removing barriers to address in response to the current requirements of the <em>Accessible Canada Regulations<\/em> to the <em>Accessible Canada Act<\/em>, as well as to fulfill CCC\u2019s commitments as outlined in its own accessibility policies.\n\nThis is a multi-year, results-based plan consisting of the priority areas for action, desired results, and targeted activities to achieve them. The Accessibility Plan identifies leads, partners, timelines, and specific activities through 2025 and will be updated annually.\n\n<h3><a name=\"_Toc121932207\"><\/a>Contact<\/h3>\nAnyone wishing to provide feedback on the Plan or request a copy of the Plan in an alternative accessible format should contact Valerie Bellemare, Director of Human Resources.\n\nBy email: <strong>vbellemare@ccc.ca<\/strong>\n\nBy phone: <strong>343.541.8061<\/strong>\n\nBy mail: <strong>350 Albert Street, Suite 700, Ottawa, Ontario K1A 0S6<\/strong>\n\n<p style=\"text-align: right;\"><a href=\"#acc-plan-toc\">Table of Contents<\/a><\/p>\n\n<h2><a name=\"_Toc121932208\"><\/a>Feedback process<\/h2>\nAs prescribed by the\u00a0Accessible Canada Act and\/or its regulations, CCC has established a process for receiving and addressing feedback regarding implementing this Accessibility Plan and barriers experienced by our employees and people who interact with our organization.\n\nOur feedback process is designed to facilitate the provision of anonymous feedback both internally and externally:\n<ul style=\"list-style-type: none; margin: 0;\">\n \t<li>This Accessibility Plan is published on CCC\u2019s public-facing website.<\/li>\n \t<li>The designated person for receiving feedback is Valerie Bellemare &lt;vbellemare@ccc.ca&gt;.<\/li>\n<\/ul>\n<p style=\"text-align: right;\"><a href=\"#acc-plan-toc\">Table of Contents<\/a><\/p>\n\n<h2><a name=\"_Toc121932209\"><\/a>Accessibility statement<\/h2>\nCCC is committed to providing a barrier-free environment and to meeting the accessibility needs of persons with disabilities in a timely manner. As an organization, we recognize our responsibility to ensure a safe, dignified, and welcoming environment for everyone, including our clients, customers, job applicants, workforce, suppliers, and visitors who enter our offices, use our services or access our information.\n\nCCC is committed to ensuring compliance by incorporating accessibility legislation into our training programs, requirements, policies, procedures, equipment, and best practices.\n\nThis Plan adheres to the objectives outlined in the Accessible Canada Act and its associated regulations and standards, as applicable to CCC.\n<p style=\"text-align: right;\"><a href=\"#acc-plan-toc\">Table of Contents<\/a><\/p>\n\n<h2><a name=\"_Toc121932210\"><\/a>Leads for the 7 pillars<\/h2>\nAs the identified pillar leads, the CCC business units below will own both the responsibility and accountability for the development and implementation of the actions with each of the 7 pillars required by an Accessibility Plan:\n<ol>\n \t<li><strong>Employment<\/strong>: HR and others as identified in this Accessibility Plan<\/li>\n \t<li><strong>Built environment<\/strong>: Property Management and others as identified in this Accessibility Plan<\/li>\n \t<li><strong>Communication technology and information management (ICT)<\/strong>: Information Technology and Information Management and others as identified in this Accessibility Plan<\/li>\n \t<li><strong>Communication (other than ICT)<\/strong>: HR and others as identified in the Accessibility Plan<\/li>\n \t<li><strong>Procurement of goods, services, and facilities<\/strong>: Procurement and Contracting and others as identified in the Accessibility Plan<\/li>\n \t<li><strong>Design and delivery of services and programs<\/strong>: Various, as identified in this Accessibility Plan<\/li>\n \t<li><strong>Transportation<\/strong>: not applicable for CCC<\/li>\n<\/ol>\n<p style=\"text-align: right;\"><a href=\"#acc-plan-toc\">Table of Contents<\/a><\/p>\n\n<h2><a name=\"_Toc121932211\"><\/a>Employment<\/h2>\n<h3><a name=\"_Toc121932212\"><\/a>Commitment<\/h3>\nCCC is committed to fair and accessible employment practices. CCC has consulted with people with disabilities (PWD) and will continue to do so to determine their employment-related accessibility needs.\n<h3><a name=\"_Toc121932213\"><\/a>Recruitment<\/h3>\nCCC has hereby notified the public and staff that, when requested, CCC accommodates people with disabilities during the recruitment and assessment process and once individuals are hired.\n<ul style=\"list-style-type: none; margin: 0;\">\n \t<li>CCC HR reviews and modifies, as necessary, existing recruitment policies, procedures, and processes.<\/li>\n \t<li>On its website and job postings, CCC specifies that accommodation is available for applicants with disabilities.<\/li>\n \t<li>CCC notifies job applicants when they are individually selected to participate in an assessment or selection process, and that accommodations are available upon request concerning the materials or processes to be used in any assessment or selection process.<\/li>\n \t<li>If an applicant requests accommodation, CCC HR consults with the applicant and arranges for suitable accommodation in a manner that takes into account the applicant\u2019s individual accessibility needs.<\/li>\n \t<li>CCC includes information about accommodation policies in offers of employment and provides newly hired employees with copies of accommodation policies as soon as practicable after they begin their employment.<\/li>\n<\/ul>\n<h3><a name=\"_Toc121932214\"><\/a>Barriers, issues, and actions for this pillar<\/h3>\n<div class=\"table-responsive\">\n    <table>\n    <thead>\n    <tr>\n    <th>Barrier or issue<\/th>\n    <th>Intended Outcomes<\/th>\n    <th>Planned action(s)<\/th>\n    <th>Timeline<\/th>\n    <th>Roles and responsibilities<\/th>\n    <th>Status<\/th>\n    <th>Notes<\/th>\n    <\/tr>\n    <\/thead>\n    <tbody>\n    <tr>\n    <td>Consultation with PWD<\/td>\n    <td>Encourage people in the current workforce with disabilities to participate in the development of the CCC Accessibility Plan.<\/td>\n    <td>Invite all current workforce members who have self-identified to HR as having a disability to a stakeholder interview regarding the development of this Plan.<\/td>\n    <td>2022<\/td>\n    <td>Director, HR<\/td>\n    <td>Completed<\/td>\n    <td>None<\/td>\n    <\/tr>\n    <tr>\n    <td>Participation of PWD<\/td>\n    <td>People in the current workforce with disabilities participate in the development of the CCC Accessibility Plan.<\/td>\n    <td>Conduct interviews with a third-party expert with volunteers at CCC who live with a disability.<\/td>\n    <td>2022<\/td>\n    <td>Director, HR<\/td>\n    <td>Completed<\/td>\n    <td>None<\/td>\n    <\/tr>\n    <tr>\n    <td>Hiring practices<\/td>\n    <td>Hiring practices are free of barriers for persons with disabilities.<\/td>\n    <td>Analyze hiring tools and resources for interview boards to confirm that the hiring practices are barrier-free for people with disabilities.<\/td>\n    <td>January to March 2023<\/td>\n    <td>Director, HR<\/td>\n    <td>In progress<\/td>\n    <td>None<\/td>\n    <\/tr>\n    <tr>\n    <td>Manager training toolkit<\/td>\n    <td>A Manager\u2019s training toolkit regarding disabilities issues exists.<\/td>\n    <td>Create a Manager\u2019s training tools: (sample topic examples: invisible disabilities, soft skills such as building trust and coaching, the diverse value that persons with disabilities can bring to teams, how to avoid confusing job support and performance issues, designing and implementing accessible programs and services).<\/td>\n    <td>January to June 2023<\/td>\n    <td>Director, HR<\/td>\n    <td>Not yet started<\/td>\n    <td>Outsource<\/td>\n    <\/tr>\n    <tr>\n    <td>HR policy and communications<\/td>\n    <td>Policy and communications regarding recruiting, retention, and promotions are equitable for potential and existing employees with disabilities.<\/td>\n    <td>Annual confirmation \/ analysis of policy and communications regarding recruiting, retention, return to work, exit interviews, and promotions; to confirm they are equitable for potential and existing employees with disabilities. This would include Identifying where systemic barriers exist in staffing processes at the corporate and hiring manager levels and possible solutions.<\/td>\n    <td>January and February of each year<\/td>\n    <td>Director, HR<\/td>\n    <td>In progress<\/td>\n    <td>Outsource<\/td>\n    <\/tr>\n    <tr>\n    <td>Disability management training<\/td>\n    <td>HR and team leaders gain competencies in disability management.<\/td>\n    <td>Develop (and deliver the training for) a training plan (optionally based on existing models) for HR and managers regarding disability management (optionally as part of a broader equity, diversity, inclusion, or unconscious bias training program).<\/td>\n    <td>July to December 2023<\/td>\n    <td>Director, HR<\/td>\n    <td>Not yet started<\/td>\n    <td>None<\/td>\n    <\/tr>\n    <tr>\n    <td>Hybrid work<\/td>\n    <td>A hybrid work environment policy recognizes opportunities for accommodation for a disability.<\/td>\n    <td>Identify and evaluate accessibility barriers and opportunities in the hybrid work environment.<\/td>\n    <td>November 2022 to February 2023<\/td>\n    <td>Director, HR<\/td>\n    <td>In progress<\/td>\n    <td>Outsource<\/td>\n    <\/tr>\n    <tr>\n    <td>Mentoring<\/td>\n    <td>CCC is poised to offer mentoring to workforce members requesting accommodation regarding disability.<\/td>\n    <td>Establishment of a mentoring program for employees with disabilities who would benefit from informal coaching from others with lived experience (from CCC or elsewhere), and in concert with the PromoteHer mentoring program.<\/td>\n    <td>December 2022 to July 2023<\/td>\n    <td>Director, HR<\/td>\n    <td>In progress<\/td>\n    <td>Pilot development in progress<\/td>\n    <\/tr>\n    <tr>\n    <td>Public notification<\/td>\n    <td>Public and CCC workforce has been notified that CCC accommodates people with disabilities (during the recruitment and assessment process as well as once individuals are hired.)<\/td>\n    <td>Notify the public and CCC\u2019s workforce via the public-facing website of the publication of the Accessibility Plan.<\/td>\n    <td>2022<\/td>\n    <td>Director, Marketing<\/td>\n    <td>Completed<\/td>\n    <td>None<\/td>\n    <\/tr>\n    <\/tbody>\n    <\/table>\n<\/div>\n<p style=\"text-align: right;\"><a href=\"#acc-plan-toc\">Table of Contents<\/a><\/p>\n\n<h2><a name=\"_Toc121932215\"><\/a>Built environment<\/h2>\n<h3><a name=\"_Toc121932216\"><\/a>Commitment<\/h3>\nCCC is committed to accessibility in all physical spaces.\n\nCCC will consult with people with disabilities when building or making major modifications to public spaces. In the event of a service disruption, CCC will notify the public of the service disruption and the alternatives available.\n\nCCC will advise employees responsible for public spaces of the requirements of the Accessible Canada Act.\n<h3><a name=\"_Toc121932217\"><\/a>Barriers, issues, and actions for this pillar<\/h3>\n<div class=\"table-responsive\">\n    <table>\n    <thead>\n    <tr>\n    <th>Barrier or issue<\/th>\n    <th>Intended Outcomes<\/th>\n    <th>Planned action(s)<\/th>\n    <th>Timeline<\/th>\n    <th>Roles and responsibilities<\/th>\n    <th>Status<\/th>\n    <th>Notes<\/th>\n    <\/tr>\n    <\/thead>\n    <tbody>\n    <tr>\n    <td>Built environment accessibility audit<\/td>\n    <td>Physical workspace is barrier-free.<\/td>\n    <td>Complete accessibility audits for all CCC headquarters addressing base-building elements and tenant space within, including client service spaces.<\/td>\n    <td>January to March 2023<\/td>\n    <td>Senior Director, Corporate Affairs<\/td>\n    <td>Not yet started<\/td>\n    <td>Outsource<\/th>\n    <\/tr>\n    <tr>\n    <td>Built environment remediation<\/td>\n    <td>Conformance to the GCworkplace Design Guide.<\/td>\n    <td>Planning and executing any necessary remediation at headquarters.<\/td>\n    <td>April to October 2023<\/td>\n    <td>Senior Director, Corporate Affairs<\/td>\n    <td>Not yet started<\/td>\n    <td>None<\/td>\n    <\/tr>\n    <tr>\n    <td>Annual built environment reaudits<\/td>\n    <td>Conformance to the GCworkplace Design Guide.<\/td>\n    <td>Annual audit as well as proactive inclusion of universal design in any planned fit-ups, including ensuring that any new or modified workspaces conform to the accessibility requirements within the GCworkplace Design Guide.<\/td>\n    <td>April 2023 to December 2025<\/td>\n    <td>Senior Director, Corporate Affairs<\/td>\n    <td>Ongoing<\/td>\n    <td>None<\/td>\n    <\/tr>\n    <tr>\n    <td>In-person meetings accessibility<\/td>\n    <td>Accessible meetings and conferences.<\/td>\n    <td>Training for meeting coordinators on planning, managing, and moderating accessible meetings both at HQ office space and off-site.<\/td>\n    <td>May to October 2023<\/td>\n    <td>Senior Director, Corporate Affairs<\/td>\n    <td>Not yet started<\/td>\n    <td>None<\/td>\n    <\/tr>\n    <\/tbody>\n    <\/table>\n<\/div>\n<p style=\"text-align: right;\"><a href=\"#acc-plan-toc\">Table of Contents<\/a><\/p>\n\n<h2><a name=\"_Toc121932218\"><\/a>Information and communication technologies (\u201cICT\u201d)<\/h2>\n<h3><a name=\"_Toc121932219\"><\/a>Commitment<\/h3>\nCCC is committed to making our information and communications accessible to people with disabilities. We will consult with people with disabilities to determine their information and communication needs.\n<h3><a name=\"_Toc121932220\"><\/a>Barriers, issues, and actions for this pillar<\/h3>\n<div class=\"table-responsive\">\n    <table>\n    <thead>\n    <tr>\n    <th>Barrier of issue<\/th>\n    <th>Intended Outcomes<\/th>\n    <th>Planned action(s)<\/th>\n    <th>Timeline<\/th>\n    <th>Roles and responsibilities<\/th>\n    <th>Status<\/th>\n    <th>Notes<\/th>\n    <\/tr>\n    <\/thead>\n    <tbody>\n    <tr>\n    <td>Lack of an IT\/IM framework for accessibility<\/td>\n    <td>An eAccessibility strategy is in place that takes into account all existing and planned ICT.<\/td>\n    <td>Review, streamline and improve the effectiveness of the process for meeting the needs of employees with disabilities for adaptive IT tools and technologies, including assessment, approval of applications and software, procurement and installation.<\/td>\n    <td>January to April 2023<\/td>\n    <td>Director, IT<\/td>\n    <td>Not yet started<\/td>\n    <td>Include in 3-year IT Strategic Plan<\/td>\n    <\/tr>\n    <tr>\n    <td>Website and web content accessibility<\/td>\n    <td>EN 301 549 conformance.<\/td>\n    <td>Third-party WCAG 2.1 AA conformance audit, followed by any necessary remediation.<\/td>\n    <td>January to June 2023<\/td>\n    <td>Director Marketing<\/td>\n    <td>Not yet started<\/td>\n    <td>None<\/td>\n    <\/tr>\n    <tr>\n    <td>Intranet accessibility<\/td>\n    <td>EN 301 549 conformance.<\/td>\n    <td>Third-party WCAG 2.1 AA conformance audit, followed by any necessary remediation.<\/td>\n    <td>January to June 2023<\/td>\n    <td>Director, Marketing<\/td>\n    <td>Not yet started<\/td>\n    <td>None<\/td>\n    <\/tr>\n    <tr>\n    <td>CMS, instructional modules, and meetings accessibility<\/td>\n    <td>EN 301 549 conformance.<\/td>\n    <td>Third-party WCAG 2.1 AA conformance audit, followed by any necessary remediation.<\/td>\n    <td>January to August 2023<\/td>\n    <td>Director, Marketing<\/td>\n    <td>Not yet started<\/td>\n    <td>None<\/td>\n    <\/tr>\n    <tr>\n    <td>Software tools accessibility<\/td>\n    <td>EN 301 549 conformance.<\/td>\n    <td>Third-party WCAG 2.1 AA conformance audit, followed by any necessary remediation.<\/td>\n    <td>April to June 2023<\/td>\n    <td>Director, IT<\/td>\n    <td>Not yet started<\/td>\n    <td>None<\/td>\n    <\/tr>\n    <tr>\n    <td>Document accessibility<\/td>\n    <td>EN 301 549 conformance.<\/td>\n    <td>Develop inclusive-by-default templates for all Office 365 documents used regularly.<\/td>\n    <td>April to August 2023<\/td>\n    <td>Director, IT<\/td>\n    <td>Not yet started<\/td>\n    <td>None<\/td>\n    <\/tr>\n    <tr>\n    <td>Digital accessibility skills training<\/td>\n    <td>EN 301 549 conformance.<\/td>\n    <td>Develop (and deliver the training for) a training plan for specialized document and event development tools.<\/td>\n    <td>January to June 2023<\/td>\n    <td>Director, IT<\/td>\n    <td>Not yet started<\/td>\n    <td>None<\/td>\n    <\/tr>\n    <\/tbody>\n    <\/table>\n<\/div>\n<p style=\"text-align: right;\"><a href=\"#acc-plan-toc\">Table of Contents<\/a><\/p>\n\n<h2><a name=\"_Toc121932221\"><\/a>Communication, other than ICT<\/h2>\n<h3><a name=\"_Toc121932222\"><\/a>Commitment<\/h3>\nCCC is committed to making our information and communications accessible to people with disabilities. We will consult with people with disabilities to determine their information and communication needs.\n<h3><a name=\"_Toc121932223\"><\/a>Feedback<\/h3>\nCCC will ensure that existing and new processes for receiving and responding to feedback are accessible to persons with disabilities and will notify the public of the same via its website. Individuals will have the option of providing feedback in person, via e-mail, by phone, or in writing. In accordance with the <em>Accessible Canada Act<\/em>, CCC is publishing details about the feedback process. CCC has consulted with people with disabilities in establishing the feedback process and will conduct a periodic review of the feedback process to ensure it meets the needs of persons with disabilities.\n<h3><a name=\"_Toc121932224\"><\/a>Barriers, issues, and actions for this pillar<\/h3>\n<div class=\"table-responsive\">\n    <table>\n    <thead>\n    <tr>\n    <th>Barrier or issue<\/th>\n    <th>Intended Outcomes<\/th>\n    <th>Planned action(s)<\/th>\n    <th>Timeline<\/th>\n    <th>Roles and responsibilities<\/th>\n    <th>Status<\/th>\n    <th>Notes<\/th>\n    <\/tr>\n    <\/thead>\n    <tbody>\n    <tr>\n    <td>Feedback mechanism<\/td>\n    <td>Feedback process in place.<\/td>\n    <td>Establish the feedback process and publish it on CCC\u2019s main website.<\/td>\n    <td>December 2022 to January 2023<\/td>\n    <td>Communications<\/td>\n    <td>In progress<\/td>\n    <td>None<\/td>\n    <\/tr>\n    <tr>\n    <td>Feedback response<\/td>\n    <td>Receive and respond to feedback.<\/td>\n    <td>Receive and respond to feedback, and provide information about the feedback process in an accessible format upon request.<\/td>\n    <td>January 2023 to December 2025<\/td>\n    <td>Director, HR<\/td>\n    <td>Ongoing<\/td>\n    <td>None<\/td>\n    <\/tr>\n    <tr>\n    <td>Establish plan ownership<\/td>\n    <td>Designate responsibility for the implementation of this Accessibility Plan.<\/td>\n    <td>Name an Executive for Accessibility to support the implementation of the Accessibility Plan.<\/td>\n    <td>December 2022 to January 2023<\/td>\n    <td>VP, Corporate Services and CFO<\/td>\n    <td>Completed<\/td>\n    <td>None<\/td>\n    <\/tr>\n    <tr>\n    <td>Diversity and Inclusion Committee<\/td>\n    <td>Synergies, barriers, and accountability have been identified.<\/td>\n    <td>Add this outcome to the Terms of Reference to the existing Diversity and Inclusion Committee.<\/td>\n    <td>January 2023<\/td>\n    <td>Senior Director, Corporate Services<\/td>\n    <td>Not yet started<\/td>\n    <td>None<\/td>\n    <\/tr>\n    <tr>\n    <td>Performance agreements<\/td>\n    <td>Build clear, actionable accessibility commitments.<\/td>\n    <td>Performance agreements\/ metrics are in place for executives, managers, and employees in leadership roles that reflect the priorities identified.<\/td>\n    <td>April 2023 to December 2025<\/td>\n    <td>Director, HR<\/td>\n    <td>Not yet started<\/td>\n    <td>None<\/td>\n    <\/tr>\n    <tr>\n    <td>Lack of awareness and competencies regarding accessibility<\/td>\n    <td>Everyone at CCC has a common baseline understanding and sensitivity regarding accessibility issues.<\/td>\n    <td>Conduct accessibility awareness training for senior leaders, the entire workforce, and new hires.<\/td>\n    <td>July 2023 to December 2025<\/td>\n    <td>Director, HR<\/td>\n    <td>Ongoing<\/td>\n    <td>None<\/td>\n    <\/tr>\n    <tr>\n    <td>Publishing of Plan<\/td>\n    <td>Accessibility Plan published.<\/td>\n    <td>Upload the Accessibility Plan to a public-facing website.<\/td>\n    <td>December 2022<\/td>\n    <td>Director, HR<\/td>\n    <td>Complete<\/td>\n    <td>None<\/td>\n    <\/tr>\n    <tr>\n    <td>Annual update to this Accessibility Plan<\/td>\n    <td>Accessibility Plan updated annually.<\/td>\n    <td>Upload revised Accessibility Plan to a public-facing website.<\/td>\n    <td>Annually by December 31<\/td>\n    <td>Director, HR<\/td>\n    <td>Not yet started<\/td>\n    <td>None<\/td>\n    <\/tr>\n    <tr>\n    <td>Limited awareness<\/td>\n    <td>Participate annually in National Accessibility Awareness Week, International Day for Persons with Disabilities, and National Disability Employment Awareness Month.<\/td>\n    <td>Develop a renewable communications plan for each event.<\/td>\n    <td>Annually, plan in place by August 31 each year<\/td>\n    <td>Director, HR<\/td>\n    <td>Not yet started<\/td>\n    <td>None<\/td>\n    <\/tr>\n    <\/tbody>\n    <\/table>\n<\/div>\n<p style=\"text-align: right;\"><a href=\"#acc-plan-toc\">Table of Contents<\/a><\/p>\n\n<h2><a name=\"_Toc121932225\"><\/a>Procurement of goods, services, and facilities<\/h2>\n<h3><a name=\"_Toc121932226\"><\/a>Commitment<\/h3>\nCCC is committed to the accessible procurement of goods, services, and facilities. We will consult with people with disabilities to determine their needs with respect to the procurement of goods, services, and facilities.\n<h3><a name=\"_Toc121932227\"><\/a>Barriers, issues, and actions for this pillar<\/h3>\n<div class=\"table-responsive\">\n    <table>\n    <thead>\n    <tr>\n    <th>Barrier or issue<\/th>\n    <th>Intended Outcomes<\/th>\n    <th>Planned action(s)<\/th>\n    <th>Timeline<\/th>\n    <th>Roles and responsibilities<\/th>\n    <th>Status<\/th>\n    <th>Notes<\/th>\n    <\/tr>\n    <\/thead>\n    <tbody>\n    <tr>\n    <td>Contracting or procurement excludes or disadvantages PWD<\/td>\n    <td>Contracting and procurement processes conform with accessibility standards as set by the Treasury Board Secretariat.<\/td>\n    <td>Conformance audit, followed by any necessary remediation.<\/td>\n    <td>January to December 2023<\/td>\n    <td>Vice-President, Contract Management<\/td>\n    <td>Not yet started<\/td>\n    <td>Outsource<\/td>\n    <\/tr>\n    <\/tbody>\n    <\/table>\n<\/div>\n<p style=\"text-align: right;\"><a href=\"#acc-plan-toc\">Table of Contents<\/a><\/p>\n\n<h2><a name=\"_Toc121932228\"><\/a>Design and delivery of programs and services<\/h2>\n<h3><a name=\"_Toc121932229\"><\/a>Commitment<\/h3>\nCCC is committed to accessible programs and services. CCC will ensure that all programs and services are designed and delivered in an accessible manner. CCC will consult with people with disabilities respecting their design and delivery needs.\n<h3><a name=\"_Toc121932230\"><\/a>Barriers, issues, and actions for this pillar<\/h3>\n<div class=\"table-responsive\">\n    <table>\n    <thead>\n    <tr>\n    <th>Barrier or issue<\/th>\n    <th>Intended Outcomes<\/th>\n    <th>Planned action(s)<\/th>\n    <th>Timeline<\/th>\n    <th>Roles and responsibilities<\/th>\n    <th>Status<\/th>\n    <th>Notes<\/th>\n    <\/tr>\n    <\/thead>\n    <tbody>\n    <tr>\n    <td>Consultation with clients with disabilities<\/td>\n    <td>PWD amongst CCC\u2019s clients has been consulted respecting aspects of the Plan that may impact them.<\/td>\n    <td>Plan, conduct, and assess potential follow-up actions from a survey amongst CCC\u2019s existing clients regarding the accessibility of programming and services that affect them.<\/td>\n    <td>December 2022 to February 2023<\/td>\n    <td>Director, HR<\/td>\n    <td>In progress<\/td>\n    <td>None<\/td>\n    <\/tr>\n    <tr>\n    <td>Accessibility of programs<\/td>\n    <td>The CCC manager of each service and program of CCC has provided a report to senior management on how they examined their program through an accessibility lens and what significant changes are being implemented as a result.<\/td>\n    <td>Each CCC manager arranges for the examination, including consultation with persons with disabilities, each service and program they lead through an accessibility lens, identifying what changes, if any, need to be made to ensure they are inclusive to their entire audience (potentially inspired by resources available from CSPS, TBS, or Shared Services Canada).<\/td>\n    <td>January to December 2023<\/td>\n    <td>4 Vice-Presidents<\/td>\n    <td>Not yet started<\/td>\n    <td>Outsource<\/td>\n    <\/tr>\n    <\/tbody>\n    <\/table>\n<\/div>\n<p style=\"text-align: right;\"><a href=\"#acc-plan-toc\">Table of Contents<\/a><\/p>\n\n<h2><a name=\"_Toc121932231\"><\/a>Transportation<\/h2>\n<h3><a name=\"_Toc121932232\"><\/a>Commitment<\/h3>\nWhile CCC is committed to the idea of providing accessible transportation to persons with disabilities, this is outside of CCC\u2019s operational scope.\n<h3>Barriers, issues, and actions for this pillar<\/h3>\nNone.\n<p style=\"text-align: right;\"><a href=\"#acc-plan-toc\">Table of Contents<\/a><\/p>\n\n<h2><a name=\"_Toc121932233\"><\/a>Consultations<\/h2>\n<h3><a name=\"_Toc121932234\"><\/a>Workforce consultation<\/h3>\nCCC contracted with an external accessibility expert team that includes people with lived experience with disability to perform one-on-one stakeholder interviews with most people currently working at CCC who have self-identified with a disability. All of those interviews took place during 2022, and the qualitative outputs from those consultations have been taken into consideration in the formulation of this plan.\n<h3><a name=\"_Toc121932235\"><\/a>Client consultation<\/h3>\nCCC has begun to plan a survey of clients living with disabilities that use CCC\u2019s programs and services, to be completed in early 2023.\n<p style=\"text-align: right;\"><a href=\"#acc-plan-toc\">Table of Contents<\/a><\/p>\n\n<h2><a name=\"_Toc121932236\"><\/a>Training<\/h2>\nAs documented within the recommended actions above, CCC will train all employees and other staff members regarding the requirements of the <em>Accessible Canada Act<\/em> and its regulations and the <em>Canadian Human Rights Act<\/em> as it pertains to persons with disabilities. Training will be provided to staff upon hire, as soon as practicable and in a way that best suits their duties. Training will be provided on an ongoing basis. as needed, in relation to any changes to related policies CCC will maintain a record of the training provided, including the dates that the training was provided and the number of individuals to whom it was provided.\n\n<p style=\"text-align: right;\"><a href=\"#acc-plan-toc\">Table of Contents<\/a><\/p>\n\n<h2><a name=\"_Toc121932237\"><\/a>Glossary<\/h2>\n\n<i>Source: Treasury Board of Canada<\/i>\n\nThis is a list of some terminology pertaining to disability and persons with a disability from various pertinent sources.\n\n<h3><a href=\"https:\/\/laws-lois.justice.gc.ca\/eng\/acts\/A-0.6\/FullText.html\" name=\"_Toc121932238\">Accessible Canada Act (Section 2)<\/a><\/h3>\n<strong>\u201cdisability<\/strong> means any <strong>impairment<\/strong>, including a physical, mental, intellectual, cognitive, learning, communication, or sensory impairment \u2014 or a <strong>functional limitation<\/strong> \u2014 whether permanent, temporary, or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person\u2019s full and equal participation in society.\n\n<strong>barrier<\/strong> means anything \u2014 including anything physical, architectural, technological, or attitudinal, anything that is based on information or communications, or anything that is the result of a policy or a practice \u2014 that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.\u201d\n<h3><a href=\"https:\/\/laws-lois.justice.gc.ca\/eng\/acts\/h-6\/fulltext.html\" name=\"_Toc121932239\">Canadian Human Rights Act (Section 25)<\/a><\/h3>\n<strong>\u201cdisability<\/strong> means any previous or existing mental or physical disability and includes disfigurement and previous or existing dependence on alcohol or a drug.\u201d\n<h3><a href=\"https:\/\/laws-lois.justice.gc.ca\/eng\/acts\/e-5.401\/page-1.html\" name=\"_Toc121932240\">Employment Equity Act (Section 3)<\/a><\/h3>\n<strong>\u201cpersons with disabilities<\/strong> (PWD) means persons who have a long-term or recurring physical, mental, sensory, psychiatric, or learning impairment and who\n\n(a) consider themselves to be disadvantaged in employment by reason of that impairment, or\n\n(b) believe that an employer or potential employer is likely to consider them to be disadvantaged in employment by reason of that impairment,\n\nand includes persons whose functional limitations owing to their impairment have been accommodated in their current job or workplace.\u201d\n\nThe Employment Equity Team at Treasury Board Secretariat is now using the French term <strong>\u201cPersonnes en situation de handicap\u201d<\/strong> which aligns with international usage and replaces the legislative term \u201cPersonnes handicap\u00e9es\u201d that appears in the Employment Equity Act and the Employment Equity regulations. The legal definition has not changed.\n<h3><a href=\"https:\/\/laws-lois.justice.gc.ca\/eng\/const\/page-15.html\" name=\"_Toc121932241\">Canadian Charter of Rights and Freedoms<\/a><\/h3>\n\u201cEquality rights are intended to ensure that everyone is treated with the same respect, dignity, and consideration (i.e. without discrimination), regardless of personal characteristics such as race, national or ethnic origin, colour, religion, sex, age, or mental or physical disability, sexual orientation, residency, marital status or citizenship.\u201d\n<h3><a name=\"_Toc121932242\"><\/a>United Nations Convention on the Rights of Persons with Disabilities<\/h3>\n\u201c(e) Recognizing that <strong>disability <\/strong>is an evolving concept and that disability results from the interaction between persons with impairments and attitudinal and environmental barriers that hinders their full and effective participation in society on an equal basis with others.\u201d\n<p style=\"text-align: right;\"><a href=\"#acc-plan-toc\">Table of Contents<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3af0326 elementor-widget elementor-widget-spacer\" data-id=\"3af0326\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-0132f52\" data-id=\"0132f52\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-7f260e4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7f260e4\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-6af1cec\" data-id=\"6af1cec\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2742226 elementor-widget elementor-widget-heading\" data-id=\"2742226\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Related <\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dc9f40f chevron-list elementor-widget elementor-widget-text-editor\" data-id=\"dc9f40f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><a href=\"https:\/\/www.canada.ca\/en\/employment-social-development\/programs\/accessible-people-disabilities\/act-summary.html\">Summary of the Accessible Canada Act\u00a0<\/a><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Effective 31 December 2022 This version of this document conforms to all applicable EN 301 549, WCAG 2.0\/WCAG 2.1 Level A and Level AA guidelines for accessible digital documents. We always strive for plain language; however, we provide a simplified summary upon request because we cannot always write about policy and regulations in simple language [&#8230;]<\/p>\n","protected":false},"author":5,"featured_media":25855,"parent":24947,"menu_order":6,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"class_list":["post-36610","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.4 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Canadian Commercial Corporation (CCC) Accessibility Plan - Canadian Commercial Corporation (CCC)<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ccc.ca\/en\/accessibility\/canadian-commercial-corporation-ccc-accessibility-plan\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Canadian Commercial Corporation (CCC) Accessibility Plan\" \/>\n<meta property=\"og:description\" content=\"Effective 31 December 2022 This version of this document conforms to all applicable EN 301 549, WCAG 2.0\/WCAG 2.1 Level A and Level AA guidelines for accessible digital documents. We always strive for plain language; however, we provide a simplified summary upon request because we cannot always write about policy and regulations in simple language [...]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ccc.ca\/en\/accessibility\/canadian-commercial-corporation-ccc-accessibility-plan\/\" \/>\n<meta property=\"og:site_name\" content=\"Canadian Commercial Corporation (CCC)\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/CanadianCommercialCorporation\/\" \/>\n<meta property=\"article:modified_time\" content=\"2024-10-09T14:49:29+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ccc.ca\/wp-content\/uploads\/2023\/03\/header-photo-accessibility.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1254\" \/>\n\t<meta property=\"og:image:height\" content=\"836\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@CanComCorp\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"15 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.ccc.ca\\\/en\\\/accessibility\\\/canadian-commercial-corporation-ccc-accessibility-plan\\\/\",\"url\":\"https:\\\/\\\/www.ccc.ca\\\/en\\\/accessibility\\\/canadian-commercial-corporation-ccc-accessibility-plan\\\/\",\"name\":\"Canadian Commercial Corporation (CCC) Accessibility Plan - Canadian Commercial Corporation (CCC)\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.ccc.ca\\\/en\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.ccc.ca\\\/en\\\/accessibility\\\/canadian-commercial-corporation-ccc-accessibility-plan\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.ccc.ca\\\/en\\\/accessibility\\\/canadian-commercial-corporation-ccc-accessibility-plan\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.ccc.ca\\\/wp-content\\\/uploads\\\/2023\\\/03\\\/header-photo-accessibility.jpg\",\"datePublished\":\"2024-10-03T18:56:47+00:00\",\"dateModified\":\"2024-10-09T14:49:29+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.ccc.ca\\\/en\\\/accessibility\\\/canadian-commercial-corporation-ccc-accessibility-plan\\\/#breadcrumb\"},\"inLanguage\":\"en-CA\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.ccc.ca\\\/en\\\/accessibility\\\/canadian-commercial-corporation-ccc-accessibility-plan\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-CA\",\"@id\":\"https:\\\/\\\/www.ccc.ca\\\/en\\\/accessibility\\\/canadian-commercial-corporation-ccc-accessibility-plan\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.ccc.ca\\\/wp-content\\\/uploads\\\/2023\\\/03\\\/header-photo-accessibility.jpg\",\"contentUrl\":\"https:\\\/\\\/www.ccc.ca\\\/wp-content\\\/uploads\\\/2023\\\/03\\\/header-photo-accessibility.jpg\",\"width\":1254,\"height\":836},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.ccc.ca\\\/en\\\/accessibility\\\/canadian-commercial-corporation-ccc-accessibility-plan\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.ccc.ca\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Accessibility\",\"item\":\"https:\\\/\\\/www.ccc.ca\\\/en\\\/accessibility\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Canadian Commercial Corporation (CCC) Accessibility Plan\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.ccc.ca\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/www.ccc.ca\\\/en\\\/\",\"name\":\"Canadian Commercial Corporation (CCC)\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.ccc.ca\\\/en\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.ccc.ca\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-CA\"},{\"@type\":[\"Organization\",\"Place\"],\"@id\":\"https:\\\/\\\/www.ccc.ca\\\/en\\\/#organization\",\"name\":\"The Canadian Commercial Corporation (CCC)\",\"url\":\"https:\\\/\\\/www.ccc.ca\\\/en\\\/\",\"logo\":{\"@id\":\"https:\\\/\\\/www.ccc.ca\\\/en\\\/accessibility\\\/canadian-commercial-corporation-ccc-accessibility-plan\\\/#local-main-organization-logo\"},\"image\":{\"@id\":\"https:\\\/\\\/www.ccc.ca\\\/en\\\/accessibility\\\/canadian-commercial-corporation-ccc-accessibility-plan\\\/#local-main-organization-logo\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/CanadianCommercialCorporation\\\/\",\"https:\\\/\\\/x.com\\\/CanComCorp\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/canadian-commercial-corporation\\\/\"],\"address\":{\"@id\":\"https:\\\/\\\/www.ccc.ca\\\/en\\\/accessibility\\\/canadian-commercial-corporation-ccc-accessibility-plan\\\/#local-main-place-address\"},\"telephone\":[\"1-613-996-0034\",\"1-800-748-8191\"],\"contactPoint\":{\"@type\":\"ContactPoint\",\"telephone\":\"1-613-996-0034\",\"email\":\"communications@ccc.ca\"},\"openingHoursSpecification\":[{\"@type\":\"OpeningHoursSpecification\",\"dayOfWeek\":[\"Monday\",\"Tuesday\",\"Wednesday\",\"Thursday\",\"Friday\",\"Saturday\",\"Sunday\"],\"opens\":\"09:00\",\"closes\":\"17:00\"}]},{\"@type\":\"PostalAddress\",\"@id\":\"https:\\\/\\\/www.ccc.ca\\\/en\\\/accessibility\\\/canadian-commercial-corporation-ccc-accessibility-plan\\\/#local-main-place-address\",\"streetAddress\":\"350 Albert Street, Suite 1100\",\"addressLocality\":\"Ottawa\",\"postalCode\":\"K1A 0S6\",\"addressRegion\":\"Ontario\",\"addressCountry\":\"CA\"},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-CA\",\"@id\":\"https:\\\/\\\/www.ccc.ca\\\/en\\\/accessibility\\\/canadian-commercial-corporation-ccc-accessibility-plan\\\/#local-main-organization-logo\",\"url\":\"https:\\\/\\\/www.ccc.ca\\\/wp-content\\\/uploads\\\/2023\\\/05\\\/ccc-og.png\",\"contentUrl\":\"https:\\\/\\\/www.ccc.ca\\\/wp-content\\\/uploads\\\/2023\\\/05\\\/ccc-og.png\",\"width\":1200,\"height\":675,\"caption\":\"The Canadian Commercial Corporation (CCC)\"}]}<\/script>\n<meta name=\"geo.placename\" content=\"Ottawa\" \/>\n<meta name=\"geo.region\" content=\"Canada\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Canadian Commercial Corporation (CCC) Accessibility Plan - Canadian Commercial Corporation (CCC)","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.ccc.ca\/en\/accessibility\/canadian-commercial-corporation-ccc-accessibility-plan\/","og_locale":"en_US","og_type":"article","og_title":"Canadian Commercial Corporation (CCC) Accessibility Plan","og_description":"Effective 31 December 2022 This version of this document conforms to all applicable EN 301 549, WCAG 2.0\/WCAG 2.1 Level A and Level AA guidelines for accessible digital documents. We always strive for plain language; however, we provide a simplified summary upon request because we cannot always write about policy and regulations in simple language [...]","og_url":"https:\/\/www.ccc.ca\/en\/accessibility\/canadian-commercial-corporation-ccc-accessibility-plan\/","og_site_name":"Canadian Commercial Corporation (CCC)","article_publisher":"https:\/\/www.facebook.com\/CanadianCommercialCorporation\/","article_modified_time":"2024-10-09T14:49:29+00:00","og_image":[{"width":1254,"height":836,"url":"https:\/\/www.ccc.ca\/wp-content\/uploads\/2023\/03\/header-photo-accessibility.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_site":"@CanComCorp","twitter_misc":{"Est. reading time":"15 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.ccc.ca\/en\/accessibility\/canadian-commercial-corporation-ccc-accessibility-plan\/","url":"https:\/\/www.ccc.ca\/en\/accessibility\/canadian-commercial-corporation-ccc-accessibility-plan\/","name":"Canadian Commercial Corporation (CCC) Accessibility Plan - Canadian Commercial Corporation (CCC)","isPartOf":{"@id":"https:\/\/www.ccc.ca\/en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.ccc.ca\/en\/accessibility\/canadian-commercial-corporation-ccc-accessibility-plan\/#primaryimage"},"image":{"@id":"https:\/\/www.ccc.ca\/en\/accessibility\/canadian-commercial-corporation-ccc-accessibility-plan\/#primaryimage"},"thumbnailUrl":"https:\/\/www.ccc.ca\/wp-content\/uploads\/2023\/03\/header-photo-accessibility.jpg","datePublished":"2024-10-03T18:56:47+00:00","dateModified":"2024-10-09T14:49:29+00:00","breadcrumb":{"@id":"https:\/\/www.ccc.ca\/en\/accessibility\/canadian-commercial-corporation-ccc-accessibility-plan\/#breadcrumb"},"inLanguage":"en-CA","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.ccc.ca\/en\/accessibility\/canadian-commercial-corporation-ccc-accessibility-plan\/"]}]},{"@type":"ImageObject","inLanguage":"en-CA","@id":"https:\/\/www.ccc.ca\/en\/accessibility\/canadian-commercial-corporation-ccc-accessibility-plan\/#primaryimage","url":"https:\/\/www.ccc.ca\/wp-content\/uploads\/2023\/03\/header-photo-accessibility.jpg","contentUrl":"https:\/\/www.ccc.ca\/wp-content\/uploads\/2023\/03\/header-photo-accessibility.jpg","width":1254,"height":836},{"@type":"BreadcrumbList","@id":"https:\/\/www.ccc.ca\/en\/accessibility\/canadian-commercial-corporation-ccc-accessibility-plan\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.ccc.ca\/en\/"},{"@type":"ListItem","position":2,"name":"Accessibility","item":"https:\/\/www.ccc.ca\/en\/accessibility\/"},{"@type":"ListItem","position":3,"name":"Canadian Commercial Corporation (CCC) Accessibility Plan"}]},{"@type":"WebSite","@id":"https:\/\/www.ccc.ca\/en\/#website","url":"https:\/\/www.ccc.ca\/en\/","name":"Canadian Commercial Corporation (CCC)","description":"","publisher":{"@id":"https:\/\/www.ccc.ca\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.ccc.ca\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-CA"},{"@type":["Organization","Place"],"@id":"https:\/\/www.ccc.ca\/en\/#organization","name":"The Canadian Commercial Corporation (CCC)","url":"https:\/\/www.ccc.ca\/en\/","logo":{"@id":"https:\/\/www.ccc.ca\/en\/accessibility\/canadian-commercial-corporation-ccc-accessibility-plan\/#local-main-organization-logo"},"image":{"@id":"https:\/\/www.ccc.ca\/en\/accessibility\/canadian-commercial-corporation-ccc-accessibility-plan\/#local-main-organization-logo"},"sameAs":["https:\/\/www.facebook.com\/CanadianCommercialCorporation\/","https:\/\/x.com\/CanComCorp","https:\/\/www.linkedin.com\/company\/canadian-commercial-corporation\/"],"address":{"@id":"https:\/\/www.ccc.ca\/en\/accessibility\/canadian-commercial-corporation-ccc-accessibility-plan\/#local-main-place-address"},"telephone":["1-613-996-0034","1-800-748-8191"],"contactPoint":{"@type":"ContactPoint","telephone":"1-613-996-0034","email":"communications@ccc.ca"},"openingHoursSpecification":[{"@type":"OpeningHoursSpecification","dayOfWeek":["Monday","Tuesday","Wednesday","Thursday","Friday","Saturday","Sunday"],"opens":"09:00","closes":"17:00"}]},{"@type":"PostalAddress","@id":"https:\/\/www.ccc.ca\/en\/accessibility\/canadian-commercial-corporation-ccc-accessibility-plan\/#local-main-place-address","streetAddress":"350 Albert Street, Suite 1100","addressLocality":"Ottawa","postalCode":"K1A 0S6","addressRegion":"Ontario","addressCountry":"CA"},{"@type":"ImageObject","inLanguage":"en-CA","@id":"https:\/\/www.ccc.ca\/en\/accessibility\/canadian-commercial-corporation-ccc-accessibility-plan\/#local-main-organization-logo","url":"https:\/\/www.ccc.ca\/wp-content\/uploads\/2023\/05\/ccc-og.png","contentUrl":"https:\/\/www.ccc.ca\/wp-content\/uploads\/2023\/05\/ccc-og.png","width":1200,"height":675,"caption":"The Canadian Commercial Corporation (CCC)"}]},"geo.placename":"Ottawa","geo.region":"Canada"},"_links":{"self":[{"href":"https:\/\/www.ccc.ca\/en\/wp-json\/wp\/v2\/pages\/36610","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ccc.ca\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ccc.ca\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ccc.ca\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ccc.ca\/en\/wp-json\/wp\/v2\/comments?post=36610"}],"version-history":[{"count":0,"href":"https:\/\/www.ccc.ca\/en\/wp-json\/wp\/v2\/pages\/36610\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.ccc.ca\/en\/wp-json\/wp\/v2\/pages\/24947"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.ccc.ca\/en\/wp-json\/wp\/v2\/media\/25855"}],"wp:attachment":[{"href":"https:\/\/www.ccc.ca\/en\/wp-json\/wp\/v2\/media?parent=36610"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}